Refund policy

For online orders in the U.S., we accept clothing in new condition with original tags attached for a full refund. Return shipping is $10.  

You have 14 days from when you receive your order to send back your return. Your refund will be credited to the original form of payment used to make the purchase. Please note that all items marked 'Final Sale' are non-returnable. We do not accept returns if there is significant damage to the garment.

Cloudveil monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

How do I return or exchange an order from within the U.S.?

1. Email cloudveilcustomer@cloudveil.com
2. Include your order number and items you want to return. 
3. Once accepted a return label will be provided.
4. Drop off your return to the courier on the label.*

*Make sure to have your return dropped off in 14 days from when you receive your order to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

*Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.

More details in Return & Exchange Policy.