Returns & Exchanges

U.S. Returns

What is your online return policy?

For online orders in the U.S., we accept clothing in new condition with original tags attached for a full refund. Return shipping is $10.  

You have 14 days from when you receive your order to send back your return. Your refund will be credited to the original form of payment used to make the purchase. Please note that all items marked 'Final Sale' are non-returnable. We do not accept returns if there is significant damage to the garment.

Cloudveil monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.

How do I return or exchange an order from within the U.S.?

  1. Email cloudveilcustomer@cloudveil.com
  2. Include your order number and items you want to return. 
  3. Once accepted a return label will be provided.
  4. Drop off your return to the courier on the label.*

*Make sure to have your return dropped off in 14 days from when you receive your order to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

 

Can I return Final Sale items? What if it was a gift?

Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Service before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.

 

Can I exchange an item from my order?

You can! If you want to swap an item for a new size or color, you can request an exchange by emailing cloudveilcustomer@cloudveil.com

Sale items are not eligible for exchange. Make sure to send back your return within 14 days of receiving your order to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

 

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund, so you know it’s on the way. Unfortunately, we cannot refund the original shipping charges.

 

**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.